I paid for credits via Stripe, but they aren’t showing up - what should I do?
While rare, sometimes credits may take a moment to reflect in your Canva account. Try refreshing the app or website, and they should appear. Since your credits are tracked in our system, not Canva’s, they will update automatically. If the issue persists, contact us at hello@aplosphere.io.
Do you offer subscription plans?
No, all of our plans are one-time payments for credits. We currently don’t offer any subscriptions.
Will my payments automatically reflect on my account?
Yes, once you complete a payment, the credits are automatically added to your Canva account.
How can I request a refund?
To request a refund, simply email us at hello@aplosphere.io, and we’ll gladly assist.
Can I get a discount?
Yes! We offer discounts for bulk purchases and non-profits. Reach out to us at hello@aplosphere.io for more information.
How do I cancel my subscription or auto-renewal?
At Voiceover AI - Aplosphere, we believe in keeping things simple and transparent. We do not use auto-renewal or recurring payments for any of our services. All our packages are one-time purchases, meaning that after your initial payment, there are no additional charges unless you choose to purchase further services.
If you have any questions about a payment or are interested in more of our services, please don’t hesitate to reach out to our support team at hello@aplosphere.io. We’re here to ensure you have a seamless experience with us.
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